Question 1) What can I do if I face a technical problem while processing my order on your website?

Answer   1) If you are not able to successfully complete your purchase on our website, please call our support team at +1 (514) 941-7201 or 1 888 327 7201 extension 201


Question 2) What methods of payment can be used to shop online?

Answer   2) You may use any credit card or PayPal.


Question 3) How are my online shipping charges calculated?

Answer   3) Our shipping charges are based on the delivery method, size, weight, as well as the delivery destination. Add articles to your shopping cart and enter your postal code to calculate your shipping charge.


Question 4) How can I modify, change or cancel my shopping cart?

Answer   4) Before you place an order, you can add, remove or modify items and quantity in the shopping cart. 


Question 5) How can I modify, change or cancel an order? 

Answer   5) You order may contain certain items that are custom-made. If that is the case, some charges may apply. For further information, please contact the support team at 1 888 327 7201 x 201 or email info@fermos.com.  


Question 6) How may I track my shipments?

Answer   6) You will receive an order-confirmation notification be email. Once the order has been shipped, will receive an email with tracking information. You may track your shipment with the carrier from there onward. Once the delivery has been done, another email is sent to you, confirming the delivery.  For any additional information or concerns, you may  reach us at info@fermos.com