Since a lot of the items are custom-made, you may return most of the items for partial or full refunds, based on value and condition of the product within 30 days of delivery.  Return shipping charges may apply. 

There are a few items that can’t be returned:

  • Items marked “Non-Returnable” on the sale page.
  • Items you have already assembled.
  • Damaged or defective items.
  • Partial components of kits.

You may start a return process by visiting ‘my orders’ and selecting ‘return item’.

Please email at info@fermos.com for more details.